Complaints Policy
How to raise a concern with us, what happens next, and the timescales we work to.
1. Introduction
At Credcorp Ltd trading as credco.co.uk, we are committed to providing high-quality services. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them promptly and fairly.
2. How to Make a Complaint
If you wish to make a complaint, you can contact us via:
- Email: hello@credco.co.uk
- Post: Suite 13, Regus, Admirals Park, Victory Way, Dartford, DA2 6QD
- Phone: 020 4628 0990
Please provide as much detail as possible, including your name, contact information, and a description of the issue.
3. Our Complaints Handling Process
- Acknowledgement: We will acknowledge receipt of your complaint within five working days.
- Investigation: A member of our team will review your complaint and may contact you for further information.
- Resolution: We aim to provide a final response within four weeks. If the matter is complex and requires more time, we will update you on progress.
4. Escalation Process
If you are not satisfied with our response, you may request further review by senior management.
5. External Resolution
As Credcorp Ltd is an unregulated brokerage, complaints cannot be escalated to the Financial Ombudsman Service. However, customers may seek independent legal advice if they wish to pursue further action.
6. Introduction
All complaints and related correspondence will be retained for a minimum of five years.